Monday Mini-Rant: Retail

For those of you who have ever worked in retail you know that there are 2 deciding factors in whether or not you hate your job. 1.) your coworkers and 2.) your customers. In order for the first factor to not make you hate your job you must assume the second factor makes you, and everyone you work with, hate their job. There’s nothing more infuriating for an associate than a coworker who goes above and beyond for a crappy/rude/angry customer and then doesn’t complain about that customers behavior after they’re out of ear shot. I know that “the customer is always right” is usually what we try to operate by but if you enjoy catering to jerk customers well… you and I aren’t going to get along. I’m not saying be a jerk, I’m saying be polite, do your job, and then realize how absurd and childish the customer was acting. Now onto the customer. If you’ve never worked in retail, PAY ATTENTION!! We are not just dress codes and name tags, we are real people with superiors and chains of command. No, we can’t override a price at the drop of a hat because someone else incorrectly signed the merchandise. Be patient, respectful, and don’t interrupt us while we’re trying to do our job. Believe me, one of the most important things in retail is customer loyalty and satisfaction. Test our patience by being rude, talking over us, or demanding to speak to our superiors and we take it personally. We don’t care anymore if you get that extra $2.00 off. Just be civil with us and treat us as humans, not as machines or faceless drones and we will do our best to satisfy your needs. In short, don’t be a dick and you’ll most likely get what you want, within reason. That is all, now you’ve been educated on proper customer etiquette. Don’t thank me, thank the next retail associate you come into contact with for doing a thankless job very few people put up with for very long.

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